Ultra Luxury Maldives
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Booking Policy

Booking Policy

High quality services

ULTRA LUXURY MALDIVES Services strives to ensure that the information contained on our website and in our promotional material is accurate and up to date. The following Booking Policy conditions form the basis of your contract with ULTRA LUXURY MALDIVES Services. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.

The ‘Peak Season’ of the Maldives
In the ‘Peak Season’ (23 December to 09 January), prices are normally higher compared to the other seasons; there will also be additional supplements, such as Christmas Galas and New Year’s Eve Gala Dinners on top of the package. This is also the busiest season of the calendar year, and we strongly recommended that rooms should be booked in advance (minimum 90 days) to avoid disappointment. The ‘low season’ normally starts from 16 May to 31 October.

Children
Some resorts are more suitable for children than others, due to their specific concept and the kind of facilities on offer (e.g.: Kids Clubs, kiddies pools, babysitting services, family villas). With regards to the safety aspects of over-water villas, for example, it is not advisable for younger children and most resorts do not accept children in this villa category. However, some resorts make exceptions if you sign a disclaimer. For this reason, we kindly urge guests to inform us about their childrens age(s) when requesting a booking. Our professional Travel Consultants/Specialists will be pleased to advise you on the best available options accordingly.

Room Availability
Please note that room availability depends on the time of your request and consequently can change. We do not hold any rooms on your behalf unless you receive a written confirmation from us.

Rates
Rates featured on our website in the US Dollars, unless stated otherwise. These are only estimated indicated rates since the final price depends on various factors such as the season, the number of persons, the villa category, the meal plan, and so forth.

Booking Process
Our prices stated in your personalized quote are usually valid for 7 days unless stated otherwise. Once you confirm one of the quotes, we will process your booking. You will receive a booking confirmation number, pro forma invoice, and payment receipt accordingly as soon as we have received your written consent to the booking confirmation. 

Reservations/bookings are subject to availability at the time of booking. A written booking confirmation will be sent to you only when we have received and verified your payment. For last minute bookings, we strongly advise you to use a Visa/MasterCard for immediate verification of your payment since rooms can sometimes be held over for 12-24 hours depending on the season and availability, which will be advised upon booking. 

Please note all other modes of payment (e.g. by American Express, telegraphic transfer, bank wire, internet banking, and so on) take 3-7 banking days to be verified by our finance department. Upon your arrival, our airport staff will hand over the original hotel/resort voucher to you. We would like to inform you that we do not provide detailed cost breakdowns of our invoices. 

Working Hours
Our professional Travel Consultants will be happy to call you and discuss your travel requirements with you personally in more detail, if you inform us about the most convenient time for us to call you. Our working hours are daily from 9 am to 9 pm (UTC/GMT +5:00 hours), 7 days a week. In case your personal Travel Consultant is off duty and you need assistance urgently, you may contact any of our other professional Travel Consultants and will be more than happy to assist you, on our contact number +960 777-0762 or by email at sales@ultraluxurymaldives.com

Resort Check-in and Check out
The resorts standard check-in time is 14:00 hrs. (2 pm) and checkout time is normally at 12:00 noon (rarely at 11 am), which will be advised at the time of booking. At the time of booking it is not possible for the resort to confirm early check-ins or late checkouts in advance since this depends on the availability and the transfer timings of the in-house guests on that particular day. Should you wish for a guaranteed early check-in or late checkout, please let us know so that arrangements can be made accordingly. Otherwise, you can request an early check-in upon arrival and/or a late check-out on the day of your departure directly at the resort which is then subject to availability at that time. 

Late Check-Out Charges
The following charges will apply for late checkout: 

  • To keep the room/villa until 18.00 hours (6 pm): 50% of the room rate (subject to availability at the time)
  • To keep the room/villa after 18.00 hours (6 pm): 100% of the room rate (subject to availability at the time)

Booking Amendments
Booking amendments depend on availability at the time of interaction. Any booking amendment will result in modifying your transfer, meet & greet services, vouchers and other related documents. Any increase in the prices due to amendment will be borne by the guest. 

Transfer to/from Resorts
Please note that all transfers are combined transfers originating from or to Male’ International Airport unless private transfers are requested and confirmed by us in writing. We require your international flight details at least 7 days prior to arrival to organize the transfers accordingly. Please find below the available transfer options in the Maldives:

  • Private Transfer: If you book a private transfer (usually originating from/to Male International Airport), you are not required to wait for other passengers nor to stopover during the journey. Instead, you have immediate access to your private speedboat or seaplane according to your personal travel itinerary, all tailored to your specific needs including refreshments and/or snacks.

  • Coranmbined Transfer: All transfers are combined transfers originating from or to Male International Airport unless private transfers are requested and confirmed by us in writing. Combined transfers accommodate normally a group of passengers. Therefore, combined transfers include waiting time for other passengers who might be arriving on different flights, varying between a few minutes and, rarely, a few hours. Kindly respect the scheduled, confirmed transfer timings. The resort reserves the right to depart and book you on a later transfer (additional charges might occur) if you are not on time since other passengers will be waiting. If there is no other combined transfer available later, you will have to wait (subject to availability at the time) and pay for a private transfer charged additionally. Furthermore, stopovers are often necessary to drop off passengers at resort islands along the route. The time of your departure from the resort will depend on the resorts transfer departure schedule in line with the international airline timings and the resort will inform you accordingly on the evening prior to your departure.

  • Combined Seaplane Transfer: A quick and smooth way to travel, a seaplane transfer allows a unique way to see the beautiful azure panoramas of the Maldives from above. The seaplane, seating up to 15 passengers, does not travel during the night but normally from 6 am to 4 pm. Depending on the resort’s location the scenic flight takes between 15 minutes to 1 hour. The flight will either be direct or “hopping” between islands in an atoll (group of islands) to drop off or pick up passengers along the way. The maximum luggage allowance is usually 20 kg checked in and 5 kg hand luggage per person. 

  • Seaplane fragile to extreme weather conditions and may cause delays and cancellations. In the event of cancellation of the seaplane due to bad weather resorts do not hold any responsibility and the guests will be scheduled on the next available flight to the resort. Overnight stay in the city has to be borne by the guests and your personal consultant will assist you in finding a stay during this time.

  • Domestic Flight Transfer: The air conditioned propeller airplanes used for domestic flights are bigger than the seaplanes, each seating 16 to 75 passengers. A domestic flight might be required to reach more secluded island resorts. The maximum luggage allowance is usually 20 kg checked in and 5 kg hand luggage per person. 

Domestic flights do not have a fixed time in the Maldives like all around in the world. But they schedule it connected to international flights. Don’t be surprised if your personal travel consultant says “I cannot tell the exact time or give the flight tickets. Don’t be alarmed with your resort booking resort will place your name in the domestic flight list. Traditionally you will be waiting at the domestic terminal which is in the same international airport for 1-3 hours maximum. You may have trouble connecting with domestic flights most of the time if your international flights got delayed. In the event of cancellation or missed flight resorts do not hold any responsibility and the guests will be scheduled on the next available flight to the resort. Overnight stay in the city has to be borne by the guests and your personal consultant will assist you in finding a stay during this time.

Payment Policy

The following scale of charges will be payable upon receipt of booking confirmation. Please note that special payment policies are applicable for Peak Season*.

% of invoice payable

1st payment

% of invoice payable

2nd payment

Confirmed bookings up to the value of 
USD 3,000 irrespective of arrival date

100% upon confirmation

not applicable

Period (excluding Peak Season)*
27 January to 20 March, 16 April to 31 April, 1 May to 4 December

Bookings confirmed
90 days and more prior to arrival

USD 1,000 refundable deposit

100% 30 days prior to arrival

Bookings confirmed
90 to 41 days prior to arrival

50% upon confirmation

50% 30 days prior to arrival

Bookings confirmed
40 to 1 day prior to arrival

100% upon confirmation

not applicable

Period Peak Season* (ref. 1.1)
5 December to 26 January, 21 March to 15 April (Easter)

Bookings confirmed for Peak Season*

50% upon confirmation

50% 90 days prior to arrival


Types of Payment
Kindly note that we require prepayment to process your booking. Our Finance Department will issue a payment receipt once the payment is verified and received. Please find below the possible modes of payment:

  • Bank Wire: All bank charges are to be borne by the originator of the remittance. Our Finance department will take 3-7 banking days to verify your payment.

  • Payment by Visa/MasterCard: Only by paying with Visa/MasterCard can your payment be verified immediately and consequently your reservation can be processed right away. Usually, your personal quote is inclusive of the applicable card-processing fee unless otherwise indicated. 


Arrival/Departure at Airport
Due to government legislation, every hotel/resort requires complete details of all travelers. If you wish for smooth check-in, please provide us with these details upon booking, so that we can arrange for a pre-registration to save you time upon check-in at your resort. Kindly advise us prior to your arrival whether you are traveling with several pieces of luggage in order for us to arrange for a personal porter. 

Booking Cancellation
The person who made the original booking shall immediately notify/address the respective personal Travel Specialist in writing with a copy to sales@ultraluxurymaldives.com or call +960777-0762 for immediate attention while mentioning your Reservation Number  and/or “Cancellation” in the email subject line for clarity to prevent the cancellation fees as stated below. Cancellations or amendments will not be accepted until we have confirmed them in writing. Certain higher villa categories might have a particular cancellation policy that will be advised upon booking. A written confirmation of the cancellation and the cancellation invoice will be sent to you within 7 days. Kindly note that for any booking cancellation, a minimum of US$350 as an administrative fee will be payable in addition to the cancellation charges mentioned. Depending on the mode of payment incurred, bank charges, or if the payment was by credit card, an additional 5% processing fee will occur.


Cancellation Policy

The following scale of charges will be payable depending on when the notification of cancellation is received and confirmed by us in writing.

% of invoice payable 1st payment

Period (excluding Peak Season)*
27 January to 20 March, 16 April to 31 April, 1 May to 4 December

Cancellation received
45 days and more prior to arrival

FULL REFUND
after deduction of administrative fee of USD 350 & incurred 
bank charges or 5% credit card processing fee

Cancellation received within
44 to 0 days prior to arrival

100% payable

Period Peak Season* (ref. 1.1)
5 December to 26 January, 21 March to 15 April (Easter)

Cancellation received for Peak Season*
91 days and more prior to arrival

FULL REFUND
after deduction of administrative fee of USD 350 & incurred 
bank charges or 5% credit card processing fee

Cancellation received for Peak Season*
90 to 0 days prior to arrival

100% payable


No Show
No-shows will be charged 100% of our invoice.